Refund policy
RETURNS, EXCHANGES AND REFUNDS
All Chemo Queens purchases are final sale. We do not accept returns or exchanges for change of mind, incorrect sizing, personal preference, or ordering the wrong item.
WHY OUR SALES ARE FINAL
Many Chemo Queens products are created for people in treatment, survivors, and those supporting someone through cancer. Because these products are worn, handled, or used personally, protecting their condition and integrity matters to us.
Once an order has been delivered, we cannot verify how an item has been handled, stored, worn, or exposed. For that reason, returned products cannot be restocked or resold, even when they appear unopened or unused.
This policy helps ensure that every customer receives a completely new, unused product directly from Chemo Queens.
Please review all product descriptions, measurements, sizing details, materials, personalization options, and order information before completing your purchase. Questions can be sent to orders@chemoqueens.com before ordering.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or different from what you ordered, contact us at orders@chemoqueens.com within three calendar days of delivery.
Your email must include your order number, clear photos of the item, photos of the original packaging, a photo of the shipping label, and a description of the issue.
Please retain the item and all original packaging until your claim has been resolved. We may request additional photos or require the item to be returned for inspection. If a return is required, we will provide return instructions.
Claims are reviewed individually and are not automatically approved. Damage caused after delivery, including improper handling, misuse, alteration, accidental damage, normal wear, or failure to follow product-care instructions, is not eligible for a replacement or refund.
Chemo Queens may deny a claim when the information provided is incomplete, inconsistent with the condition of the item, or does not reasonably indicate that the item arrived damaged, defective, or incorrect.
If your claim is approved, we will provide a replacement when available. If a replacement is unavailable or another resolution is appropriate, we may issue a refund to the original payment method.
Approved refunds will be processed within five business days. Your bank or card issuer may require additional processing time.
Do not mail an item back unless we have provided return instructions. Items sent without prior authorization will not be accepted.
PERSONALIZED ITEMS
Engraved, personalized, and made-to-order products are final sale. They cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
Please review all names, dates, messages, spelling, punctuation, and personalization details before submitting your order. Chemo Queens is not responsible for errors included in the information submitted at checkout.
ORDER CHANGES AND CANCELLATIONS
Order changes or cancellation requests must be submitted within 24 hours of purchase by emailing orders@chemoqueens.com.
We cannot guarantee that an order can be changed or canceled. Once production, personalization, or fulfillment has begun, the order cannot be canceled.
SHIPPING CHARGES
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.
CONTACT
For questions about an order, contact:
Chemo Queens
orders@chemoqueens.com